As an Associate Director at Boston Consulting Group, you will play a crucial role in transforming customer service operations for clients, leveraging your extensive expertise to drive strategic improvements. Collaborate with top minds in a team-oriented environment while building your reputation as a thought leader in customer service excellence.
Key Responsibilities
Transform client customer service operations
Build and contribute to BCG's intellectual capital
Scope and structure work, onboard team members
Act as a trusted advisor to senior clients
Contribute to execution and content creation that drives client value
Develop external profile and industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Expertise driving improvements across operations, people, and technology challenges in customer service
Strong knowledge of leading technology solutions
Excellent multi-tasking skills and strategic thinking
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader in Customer Service
Strong academics from top-tier institutions, advanced degree preferred
Preferred Qualifications
Consulting experience
Professional network within the industry
Experience in one or more key areas of customer service operations
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for doctor visits and prescriptionsDental and vision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits