As a Loan Advisor at DriveTime, you'll play a vital role in helping customers navigate their auto loans by collecting overdue payments and providing tailored repayment solutions. With a focus on maintaining positive relationships, you'll leverage your skills to negotiate effectively while ensuring compliance with debt collection regulations. Join a supportive team that values professional growth and offers competitive benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make payments
Utilize computer systems to handle skip tracing and review account information
Monitor and ensure regular follow up on all loan repayment agreements
Assist customers with debt repayment plans
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
On-site location in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition ReimbursementWellness ProgramPaid Time Off including wellness days and holidays