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Job Description
Join Walgreens as a Manager of HR Operations Shared Services, where you'll lead a team to enhance the team member experience through efficient HR services. You'll play a critical role in coaching your team, managing HR processes, and driving continuous improvement in service delivery.
Key Responsibilities
Build and maintain a positive working environment for the HR Shared Services team
Monitor team interactions with customers and provide coaching
Manage HR case inquiries and serve as a point of escalation
Develop communication and training materials for the team
Support HR shared services strategy creation and deployment
Oversee incorporation and delivery of new shared service offerings
Provide HR program/project support based on HR Centers of Excellence
Maintain employee records and lead systems support
Partner in development and implementation of HR systems
Manage relationships with service providers to ensure effective service delivery
Required Qualifications
Bachelor's degree and at least 2 years of experience leading a call center or service center team OR High School/GED and at least 5 years of experience leading a call center or service center team
Experience delivering company benefits plans, policies and procedures
Experience using time management skills such as prioritizing/organizing and tracking details
Experience with MS Office Suite
Experience evaluating information for compliance with standards, laws, and regulations
At least 1 year of direct or indirect leadership experience
Willingness to travel up to/at least 25% of the time
Preferred Qualifications
Fluency in Spanish
Experience leading process improvement or robotic process automation
Experience in Human Resources
HR certifications such as PHR, SPHR, CCP, etc.
Benefits & Perks
Comprehensive benefits package (details available at jobs.walgreens.com/benefits)