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Job Description
As a Patient Access Representative Associate at Optum, you'll play a vital role in improving patient health outcomes by assisting with registration, insurance verification, and patient support. Join a diverse team dedicated to advancing health equity and making a positive impact in the community.
Key Responsibilities
Greet and welcome patients in person
Collect demographic and insurance information
Check in and interview patients to complete appropriate paperwork
Direct patients to their appointment or procedure
Assist in scheduling add-on appointments
Document issues and resolutions in electronic medical records
Resolve claim issues or registration errors
Verify insurance eligibility and benefits information
Explain cost information to patients as needed
Collect co-pays or deductibles and respond to questions
Screen and approve patients for financial assistance programs
Assist patients with application processes for financial assistance
Provide technical or functional direction for employees
Assist patients in completing request for information forms
Obtain signatures from patients as needed
Gather medical record information from departments
Provide customer service for inbound and outbound calls
Mentor other staff as needed
Other duties as assigned
Required Qualifications
6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or similar
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire
Ability to work 40 hours per week, Monday – Friday starting between 6:00am – 9:00am
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution