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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you'll provide outstanding customer service and support. In this non-sales role, you'll engage with diverse customers, utilize problem-solving skills, and make a meaningful impact in their lives. Enjoy a collaborative environment with growth opportunities and comprehensive benefits.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist them with the correct price plan