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Job Description
As a Citizens Teller, you will play a crucial role in assisting customers with their financial transactions and goals. Your customer-centric approach will help create amazing experiences while providing personalized service and solutions. Join a supportive team focused on community and meaningful work.
Key Responsibilities
Greet customers and assist with transactions
Demonstrate the use of mobile app and ATMs
Provide personalized advice and solutions to help customers achieve financial goals
Educate customers about Citizens products and benefits
Follow financial policies and procedures, including proper cash handling
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage including medical, dental, and vision plans401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off for volunteeringDonation matching up to $1,000 annually