Join USAA as a Bank Customer Service Representative and make a difference in the lives of military members and their families by providing exceptional service and financial product support. With comprehensive training and a supportive team environment, this role offers a fulfilling career path in the financial services industry.
Key Responsibilities
Handle inbound member calls in a fast-paced contact center environment
Identify member needs and provide relevant solutions
Navigate multiple systems and programs while maintaining member interaction
Develop banking product knowledge to attract new members
Advise members on available USAA digital tools and resources
Provide outstanding member service with empathy and professionalism
Apply strong time and call management skills
Embrace continuous improvement through coaching and collaboration
Required Qualifications
High School Diploma OR GED
Ability to provide outstanding customer service
Ability to prioritize and multi-task
Strong interpersonal and communication skills
Successful completion of a job-related assessment
Preferred Qualifications
US military experience or a military spouse/domestic partner
1 year of customer contact experience in a needs-based sales environment
Prior experience in a fast-paced contact center environment
6 months experience frequently communicating with customers by phone
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hoursVarious wellness programsCareer path planning and continuing education