Supervisor of Medical & Clinical Operations - Los Angeles, CA
Optum
Pasadena, TX
23 days ago
$58,800 - $105,000
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Job Description
Join Optum as a Supervisor of Medical & Clinical Operations, where you'll lead emergency department registration staff to enhance patient care and optimize operations. Enjoy a dynamic environment with comprehensive benefits and opportunities for professional growth.
Key Responsibilities
Responsible for emergency department registration staff
Have a working knowledge of computer applications
Demonstrate leadership and analytical thinking capability
Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs
Have knowledge of basic medical terminology
Organizes workflow to ensure accurate and timely team performance
Supervises the work schedule, ensuring adequate and appropriate coverage of all positions
Selects and delegates training and orientation of new staff
Assigns staff responsibilities and evaluates performance
Counsels employees on problem areas of registration and performance
Works with staff to develop personal development plans
Performs interviews, performance appraisals, provides coaching and feedback to staff
Ensures staff compliance with established organizational policies
Possesses knowledge and ability to leverage technology
Participates in administrative staff meetings and attends other meetings as assigned
Attends and sometimes leads departmental meetings
Reviews operational reports and makes recommendations for improving customer service
Generates enthusiasm and commitment among employees
Required Qualifications
High School Diploma/GED
Must be 18 years of age OR older
2+ years of experience working in a hospital patient registration department or physician office setting
1+ years of supervisor/management or team lead experience in healthcare
Experience verifying patient insurance
Working knowledge of medical benefits & medical terminology
Ability to work full time onsite in the emergency department
Ability to train for the first 8 weeks between Monday – Friday, 09:00AM – 05:00PM
Ability to work Monday – Friday, 07:00AM – 04:00PM, with rotating on call weekend work
Preferred Qualifications
Bilingual fluency in English and any other language
2+ years of experience in ER Registration
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution8 weeks of paid training