Join Optum as a TPA Field Account Manager to enhance customer service experiences in the healthcare industry. Your role will be pivotal in building relationships and ensuring effective service delivery.
Key Responsibilities
Own the service experience of customers at the field level
Develop and maintain strong relationships with internal partners
Support the SAE in facilitating resolution of elevated customer service requests
Facilitate regular customer meetings to assess trends
Train customers on umr.com and InfoPort Reporting
Conduct meetings with customers to identify issues and analyze root causes
Establish and maintain relationships with customers and Brokers/Consultants
Coordinate ordering of enrollment materials for customers
Conduct enrollment meetings and health fairs for assigned customers
Required Qualifications
Experience working with employers, consumers, consultants, brokers
Proficiency in Microsoft Word, PowerPoint, Excel
Driver's License and access to reliable transportation
Field-based in the New England area (CT, MA)
Preferred Qualifications
Insurance license as required by law (or must obtain within 90 days)
3+ years of health care industry experience
Superior presentation skills in both small and large group settings
Excellent interpersonal skills
Customer service and problem-solving skills
Ability to navigate a complex organization to accomplish customer satisfaction