Join Optum as an Associate Patient Care Coordinator, where you will provide essential patient-oriented services in a dynamic clinical environment. Your role will involve registering patients, verifying insurance, and ensuring a smooth patient experience, all while working with a supportive team dedicated to improving health outcomes.
Key Responsibilities
Communicates directly with patients and families to complete the registration process
Utilizes computer systems to enter or verify patient data in real-time
Gathers clinical information and processes referrals, pre-certifications, and pre-authorizations
Verifies insurance coverage and benefits
Collects patient co-pays and discusses out-of-pocket financial obligations
Identifies outstanding balances from previous visits and attempts to collect amounts due
Collects data from patients and confirms appointments with provider offices
Responds to patient inquiries in a compassionate and respectful manner
Generates and reviews patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)