As a Client Relationship Manager at Cognizant, you will be a key contributor to the commercial side of our IT and Consulting Business, managing the day-to-day activities and P&L of assigned accounts. You will work closely with clients to understand their needs, co-create solutions, and ensure a positive client experience while driving revenue and satisfaction.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand client environment, issues, and priorities
Work with clients to define problems and co-create solutions
Drive RFPs and proactive bids for renewals and expansions
Track BFS industry trends and provide proactive solutions
Serve as the day-to-day point of contact for clients
Responsible for backlog growth and renewal of engagements
Lead onsite project teams to ensure understanding of client environment
Required Qualifications
Minimum 10 years of experience in a client-facing role in a consulting firm or account management role in IT professional services
Experience managing Client P&L of $15+ million
Excellent ability to influence and communicate effectively with business stakeholders
Ability to interface at all organizational levels
Excellent oral and written communication skills
Bachelor’s degree
Preferred Qualifications
MS or MBA degree
Strong background in project environment and application development in BFS vertical
Proven ability to contribute to new business development efforts
Detail-oriented with the ability to manage complex assignments
Demonstrable problem-solving abilities
Flexibility to work in diverse corporate environments
Benefits & Perks
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan