Customer Services Representative - Intake and Eligibility Specialist
Mohr Talent
Miami, FL
29 days ago
$14hr/$15hr
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Job Description
Join Mohr Talent as a Customer Services Representative, specializing in Intake and Eligibility. In this role, you will guide callers through the Medicaid eligibility process, ensuring timely and supportive service while collaborating with various teams.
Key Responsibilities
Conduct intake, screening, and eligibility checks for Medicaid-related services
Assist callers with Medicaid applications, including collecting forms and necessary documents
Coordinate with DCF and CARES teams to ensure smooth application processing
Track application progress, update records, and provide support throughout the process
Participate in outreach to increase awareness of Medicaid services and resources
Required Qualifications
Bachelor’s or Associate’s degree in human services or related field with 2+ years of experience
High school diploma/GED with 4+ years of relevant experience