Join TEKsystems as a Customer Service Administrator and play a vital role in supporting branch operations in Mickleton, NJ. You'll ensure smooth daily office functions, manage customer interactions, and provide essential administrative support across various activities, making a significant impact on the team's success.
Key Responsibilities
Handle all incoming calls and direct them to appropriate team members
Manage the branch voicemail system and ensure timely updates
Coordinate all aspects of rental equipment processes
Process customer orders and quotes for parts, accessories, and rentals
Maintain accurate records for rentals, service orders, and equipment maintenance
Support billing, invoicing, and credit approval processes
Order office and kitchen supplies with manager approval
Assist with service-related documentation and customer inquiries
Schedule equipment deliveries and pickups
Provide administrative support to the Shop Team Leader and Sales Team
Ensure compliance with RA and warranty procedures
Perform general office duties and maintain a professional, collaborative work environment
Required Qualifications
Strong administrative experience
Excellent organizational skills
Customer service-oriented
Strong communication abilities
Experience with ERP systems (Microsoft Dynamics preferred)
Proficient in Microsoft Office Suite
Familiarity with sales support, billing, and invoicing processes