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Customer Service Administrator

TEKsystems

Pitman, NJ
4 days ago
$50,000 - $60,000

Job Description

Join TEKsystems as a Customer Service Administrator and play a vital role in supporting branch operations in Mickleton, NJ. You'll ensure smooth daily office functions, manage customer interactions, and provide essential administrative support across various activities, making a significant impact on the team's success.

Key Responsibilities

  • Handle all incoming calls and direct them to appropriate team members
  • Manage the branch voicemail system and ensure timely updates
  • Coordinate all aspects of rental equipment processes
  • Process customer orders and quotes for parts, accessories, and rentals
  • Maintain accurate records for rentals, service orders, and equipment maintenance
  • Support billing, invoicing, and credit approval processes
  • Order office and kitchen supplies with manager approval
  • Assist with service-related documentation and customer inquiries
  • Schedule equipment deliveries and pickups
  • Provide administrative support to the Shop Team Leader and Sales Team
  • Ensure compliance with RA and warranty procedures
  • Perform general office duties and maintain a professional, collaborative work environment

Required Qualifications

  • Strong administrative experience
  • Excellent organizational skills
  • Customer service-oriented
  • Strong communication abilities
  • Experience with ERP systems (Microsoft Dynamics preferred)
  • Proficient in Microsoft Office Suite
  • Familiarity with sales support, billing, and invoicing processes

Benefits & Perks

Full company benefits401K option