As an Associate Tech Support Analyst at Optum, you will provide on-site IT support and serve as the escalation point for clinicians. Your role will involve troubleshooting, installing hardware, and ensuring effective communication with clients while contributing to health equity.
Key Responsibilities
Serve as the on-site escalation point of contact for clinicians seeking technical assistance
Travel on-site to provide IT Support within a 50-mile radius
Perform on-site troubleshooting through diagnostic techniques
Provide effective communication to the customers
Log and record issues and resolutions
Participate in On-Call rotation for after-hours support
Install workstations, printers, and appropriate software applications
Provide technical expertise/training to end-users
Diagnose, troubleshoot, and resolve hardware and software related problems
Manage heavy workload in a dynamic environment
Coordinate new access needs and security changes
Direct activities of outside contract resources for hardware installations
Ensure necessary security of all IT assets
Complete and maintain an inventory process for equipment and software
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience installing software applications and performing hardware upgrades
3+ years of experience installing and supporting networked devices
3+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies
Access to reliable transportation & a valid US driver's license
Preferred Qualifications
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively and efficiently
Strong deductive skills in analyzing problematic systems
Able to prioritize and execute on multiple projects in a high-pressure environment
Asset management experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution