The Lead Facilities Support Officer is responsible for ensuring the security and safety of patients, employees, visitors, and the facility through patrols, incident reporting, and emergency response. This role involves training security staff, conducting safety inspections, managing access control, and providing assistance to nursing staff. The officer also performs reception duties, maintains professional communication with residents, and supports daily cleaning and event setup activities at the facility.
Lead Facilities Support Officer
Masonicare at Chester Village - Chester, CT
Evening Shift / 40hrs/wk
Provides security for patients, employees and visitors; protects buildings, assets, and premises as assigned. Reviews and forwards all incident reports and daily logs to appropriate personnel. Trains all security staff on-site.
Essential Duties and Responsibilities:
1. Conducts preventative patrols of buildings and premises at MCV to prevent fire, thefts, vandalism and intruders.
2. Monitors conduct of visitors on campus; confronts unauthorized persons for questioning as needed. Escorts employees and visitors to parking areas.
3. Writes comprehensive accurate reports detailing activities during shift. Responds to incidents/accidents completely documenting same using prescribed departmental forms and procedures.
4. Responds to inquiries for advice or assistance from employees, visitors, vendors and students.
5. Provides assistance to nursing staff of residents as needed.
6. Reacts to internal and external emergencies at MCV.
7. Secures and/or unlocks offices and buildings. Secures patient valuables or lost and found articles; maintains records of items received.
8. Controls vehicle traffic and facility.
9. Notify supervisor, police or fire department when situations warrant. Notifies maintenance personnel for major snow or ice conditions.
10. Conducts proactive patrols of building addressing potential equipment issues.
11. Attends meetings as required. Participates in mandatory in-service education programs.
12. Performs daily cleaning activities as assigned. Set ups for events and meetings
13. Conducts monthly safety inspections, and works with the safety committee to insure a safe campus for both residents and staff.
14. Responds to fire alarms, calls for aid and other emergencies at MCV following described procedures in the Fire/Disaster plan and departmental policy and procedures. Communicates important information to pertinent staff. Conducts monthly fire extinguisher inspection.
15. Provides prompt, courteous service to residents and their families with a positive attitude. When speaking with residents, listens to their concerns and responds appropriately in a professional manner.
16. Helps create a safe work environment by following safety guidelines to prevent injuries to staff, residents, and visitors. Notifies management of unsafe work conditions.
17. Adheres to departmental dress code by wearing full uniform and presenting a neat, clean and professional appearance.
18. Communicates effectively and tactfully with adult and older residents/patients, recognizing their age, cultural diversity, needs, abilities and physical condition.
19. Complete work orders assigned by supervisor
20. Performs the reception duties while covering the front desk during the shift.
21. Performs other duties as required
Minimum Qualifications:
Education: High School or GED
Experience: Minimum 2+ year experience in security operations
#chester
security officer, facilities security, emergency response, incident reporting, safety inspections, training security staff, access control, patient safety, facility patrol, reception duties