Join USAA as a Customer Service Advisor, where you'll support our members through a structured training program and engaging customer interactions. This full-time role offers opportunities for growth while providing essential services related to insurance products.
Key Responsibilities
Facilitate the member experience by answering phone calls, emails, and other requests
Assist members with insurance quotes, binding new business, underwriting, and policy changes
Provide complete and accurate advice and solutions to member needs
Operate in a contact center environment and navigate multiple systems
Maintain required Property & Casualty licenses and state registrations
Ensure risks associated with business activities are effectively identified and controlled
Required Qualifications
High School Diploma or GED equivalent
Ability to provide exceptional customer service
Successfully acquire Property & Casualty license before date of hire
Preferred Qualifications
1 year of customer contact experience in a needs-based sales environment
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with holidays and volunteer hoursVarious wellness programs