As an Information and Referral Specialist, you will assist older adults in navigating community resources and services. This role requires strong communication skills and the ability to provide compassionate support while maintaining accurate records.
Key Responsibilities
Provide phone support to identify needs and make referrals
Maintain accurate records and client information
Research and retrieve information on community resources
Connect callers with agencies and follow up on assistance
Offer unbiased information about long-term care services
Ensure compliance with confidentiality and privacy standards
Participate in community outreach activities as needed
Assist during emergencies as assigned
Support administrative tasks within the team
Required Qualifications
Bachelor’s degree in a human services field OR Associate’s degree with two years of relevant experience OR High school diploma with four years of related experience
Background in information/referral services, case management, call center support, social services, or similar role
Strong verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office and familiarity with databases
Accurate typing at a minimum of 35 words per minute
Preferred Qualifications
Knowledge of or willingness to learn about aging services and community resources