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General Manager (GM)

ITH Hospitality

Ithaca, NY
1 month ago

Job Description

ITH Hospitality is seeking a dedicated General Manager to oversee operations, manage staff, and enhance customer satisfaction. This role involves supervising the facility, leading training, and ensuring compliance with safety policies, all while fostering a positive work environment.

Key Responsibilities

  • Supervise the operation of the facility
  • Manage staff, create schedules, assign tasks
  • Motivate staff for sales and customer satisfaction
  • Lead new hire orientation and provide training
  • Establish a culture of excellent customer service
  • Monitor inventory and maintain product stock
  • Oversee opening and closing procedures
  • Perform cash handling and banking duties
  • Communicate with ownership regarding operations

Required Qualifications

  • Experience in management
  • Ability to supervise and motivate staff
  • Strong customer service skills