Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll leverage your expertise to transform client operations and drive impactful solutions. Collaborate with diverse teams and provide trusted advice to senior clients, shaping the future of customer service excellence.
Key Responsibilities
Transform customer service operations for clients
Manage and advise project teams
Contribute to BCG’s intellectual capital
Develop external profile and industry contacts
Drive client value through insights and recommendations
Required Qualifications
10-15+ years of experience in customer service leadership roles
Deep functional expertise with a track record of IP development
Expertise in driving improvements across operations, people, and technology challenges
Strong knowledge of digital improvement technologies
Professional network within the industry
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity in Customer Service
Preferred Qualifications
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insurance for glasses and contactsGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits