As a Referral Coordinator at Mohr Talent, you will assist older adults in connecting with community resources and services tailored to their needs. This role emphasizes strong communication, record-keeping, and the ability to navigate available options for long-term care. Join a compassionate team focused on making a meaningful impact in the lives of individuals seeking support.
Key Responsibilities
Receive incoming calls to identify needs and make appropriate referrals
Record details of each call and maintain client information in the database
Use computer software to research and retrieve information on resources
Connect callers with suitable agencies and follow up to confirm assistance
Provide unbiased information about available long-term care or support services
Uphold confidentiality and privacy standards (including HIPAA)
Maintain case narratives and note important client details
Participate in outreach activities to increase public awareness of services
Assist with response efforts during disasters or emergencies
Support the team in gathering and organizing information
Required Qualifications
Bachelor’s degree in a human services field OR
Associate’s degree in a human services field with at least two years of relevant experience OR
High school diploma (or GED) plus four years of directly related experience
Background in information/referral services, case management, call center support, social services, or similar role
Strong verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office (Word, Excel, Outlook)
Accurate typing at a minimum of 35 words per minute
Solid English grammar and spelling
Preferred Qualifications
Knowledge of or willingness to learn about aging services and community resources