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Job Description
Join Optum as a Help Desk/Technical Support Associate and play a crucial role in providing on-site IT support to improve health outcomes. You'll work in a dynamic environment, helping clinicians resolve technical issues and ensuring the smooth operation of IT systems.
Key Responsibilities
Provide on-site IT support for providers and practice managers
Serve as the on-site escalation point for technical assistance
Install workstations, printers, and appropriate software applications
Troubleshoot and resolve a wide variety of hardware and software related problems
Manage escalations from the Help Desk to ensure timely resolution
Perform end-user training
Direct outside contract resources for hardware support
Maintain inventory process for equipment and software
Required Qualifications
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Strong deductive skills in analyzing problematic systems
Preferred Qualifications
Experience with Microsoft SharePoint technologies
Ability to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution