Join USAA as a Senior Bodily Injury Claims Specialist, where you'll adjust complex bodily injury claims while delivering exceptional service. This hybrid role allows you to work in the office three days a week, supporting the military community with your expertise and empathy.
Key Responsibilities
Adjust attorney-involved and moderately complex bodily injury claims
Investigate loss details and determine legal liability
Evaluate, negotiate, and adjudicate claims appropriately and timely
Prioritize and manage claims workload while keeping members informed
Collaborate with team members and support claims resolution
Deliver best-in-class member service through proactive communication
Support workload surges and CAT response operations as needed
Ensure compliance with risk and compliance policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of auto claims adjusting experience
1 year of injury adjusting experience
Proficient knowledge of auto claims contract and state laws
Proficient negotiation, investigation, communication, and conflict resolution skills
Demonstrated time-management and decision-making skills
Proven investigatory and problem-solving skills
Proficient knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Proficient knowledge of coverage evaluation and loss assessment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
4 or more years of auto liability/casualty adjusting experience
1 year or more experience in Uninsured motorist (UM) claims
Ongoing professional development focused on Insurance
Bachelor's degree or higher
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hoursWellness programsCareer path planning and continuing education