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Customer Relationship Advocate

Citizens

Sudbury, MA
1 month ago

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join Citizens as a Customer Relationship Advocate, where you'll engage with affluent clients to provide exceptional financial planning and advice. Collaborate with a dedicated team to help clients achieve their financial goals while enjoying a supportive culture focused on continuous improvement.

Key Responsibilities

  • Acquire and onboard new clients through outbound calling and introductions
  • Grow net deposits, investments, and lending balances
  • Deepen and retain client relationships through proactive engagements
  • Provide exceptional client experiences
  • Collaborate with Wealth Advisors and Certified Financial Planners
  • Partner with colleagues in other business lines
  • Leverage Salesforce CRM to track activities

Required Qualifications

  • Bachelor’s degree (preferred)
  • 3 - 5 years of banking or wealth management experience
  • Experience with affluent and high-net-worth clients
  • SIE, Series 6 (or 7), 63 (or 66), and Life and Health, Accident Insurance Licenses
  • Demonstrated success in a client-centric sales environment
  • Experience establishing and maintaining client relationships
  • Knowledge of industry regulatory requirements
  • Excellent written and verbal communication skills