Emergency Department Patient Access Representative - Cooperstown, NY
Optum
Cooperstown, NY
16 days ago
$16.00 - $28.85
Job Description
Join Optum as an Emergency Department Patient Access Representative, where you'll provide vital patient-oriented services in a fast-paced clinical environment. Your role will involve welcoming patients, managing registrations, and ensuring smooth communication about their care and finances, all while contributing to improved health outcomes in the community.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data in real time
Gathers necessary clinical information and processes referrals and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances from previous visits and collects any due amounts
Confirms and creates scheduled appointments for patient services
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite in the Emergency Department
Ability to work Wednesday - Saturday 7:00AM - 5:30PM
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountsDental, Vision, and Life Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (e.g., pet insurance, legal insurance, LTC Insurance)