Associate Patient Care Coordinator - Greensburg, PA
Optum
Greensburg, PA
1 day ago
$16.00 - $27.69
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Job Description
Join Optum as an Associate Patient Care Coordinator and make a direct impact on health outcomes. In this full-time role, you'll provide patient-oriented service in a dynamic clinical environment while enjoying comprehensive benefits and career development opportunities.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to verify patient data and ensure accuracy
Processes referrals, pre-certifications, and pre-authorizations according to insurance requirements
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances from previous visits and collects due amounts
Responsible for scheduling patient services prior to hospital discharge
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma / GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Ability to work full-time including flexibility for occasional overtime
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)