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Job Description
Join USAA as a Member Support Specialist, where you'll empower business owners through expert insurance advice in a supportive, fast-paced environment. With comprehensive training and a commitment to service, you will guide clients in navigating their insurance needs while working remotely.
Key Responsibilities
Resolve customer needs using a consultative approach
Build and maintain relationships with members and insurance carriers
Classify business risks and provide risk management solutions
Research industry trends and regulatory changes
Calculate Insurance to Value on various property types
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of insurance sales and service experience or experience in a commercial insurance setting
Valid Property and Casualty insurance license for home state
Preferred Qualifications
2 or more years of Commercial Lines Insurance experience writing new business
Experience with Agency Management Systems and/or Salesforce
Experience working in a call center environment
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hours