Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative and make a difference in customer service. You will engage with diverse clients, handle inquiries, and resolve issues while enjoying a supportive work environment and comprehensive benefits.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan