Associate Patient Care Coordinator - Worcester, MA
Optum
Worcester, MA
17 days ago
$16.00 - $28.85
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Job Description
Join Optum as an Associate Patient Care Coordinator, where you will enhance health outcomes by providing excellent customer service and support to patients and team members. This pivotal role involves managing patient interactions, schedules, and records in a collaborative environment that values diversity and career development.
Key Responsibilities
Answer phones and schedule appointments
Assist callers with questions or concerns and take messages
Greet patients as they arrive and manage wait time
Complete check-in and check-out tasks including insurance verification
Collect co-payments and issue receipts
Process walk-in patients and visitors
Manage medical records and correspondence
Establish and maintain effective working relationships with patients and employees
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Preferred Qualifications
1+ years of experience working in a healthcare or medical office setting
Working knowledge of general office procedures
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountDental and Vision insurance, Life & AD&D Insurance401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)