U

Customer Service Advisor

USAA

Scottsdale, AZ
3 days ago
$46,370 - $50,300

Job Description

Join USAA as a Licensed Insurance Customer Service Advisor, where you'll provide exceptional service to our members. Enjoy a fully paid six-month training program and the opportunity to work offsite after training. Take advantage of competitive compensation and comprehensive benefits in a supportive environment.

Key Responsibilities

  • Facilitate member experience via phone, email, and other channels
  • Assist members with quotes, policy changes, and billing
  • Provide accurate advice and solutions for insurance products
  • Operate in a contact center environment effectively
  • Maintain necessary licenses and registrations

Required Qualifications

  • High School Diploma or GED equivalent
  • Active Property and Casualty or Personal Lines license
  • 1 year of customer service experience in insurance or financial services
  • Ability to prioritize and multi-task

Preferred Qualifications

  • US military experience or as a military spouse/domestic partner
  • Experience in a fast-paced contact center environment
  • 1+ years of direct sales or upselling/cross selling experience

Benefits & Perks

Comprehensive medical, dental, and vision plans401(k) and pensionLife insurancePaid time off with holidays plus 16 volunteer hoursParental benefits and adoption assistanceWellness programs and continuing education