As the Digital Consumer Experience Strategy Lead at Sanofi, you will drive innovative digital solutions to enhance healthcare accessibility and reliability. This role involves collaborating with cross-functional teams to develop and execute a comprehensive CX strategy that fosters impactful user experiences and supports Sanofi's digital transformation initiatives.
Key Responsibilities
Deliver CX strategy across digital products
Ensure CX strategy meets milestones and efficiency
Define and maintain user experience strategy
Lead a team of CX Strategy employees and contractors
Integrate CX strategy within digital development processes
Required Qualifications
Strong analytical skills
Strong communication and presentation skills
Strategic planning for CX
Strong business acumen
Digital product management skills
CX Measurement frameworks knowledge
Understanding of consumer experience strategy
International experience
High emotional intelligence
Bachelor's degree or equivalent work experience
Preferred Qualifications
Master’s degree in relevant field
Experience in Design, HCI, MBA or related field
Familiarity with pharma/health technology
Benefits & Perks
High-quality healthcarePrevention and wellness programsAt least 14 weeks’ gender-neutral parental leave