MORTGAGE Customer Service Representative

TEKsystems is looking to hire fully onsite MORTGAGE Customer Service Reps for a large mortgage company out of STL!

**If you have reliable transportation, good to work the hours listed below, and have 2+ years of mortgage industry experience - send your most updated resume to rsison @ teksystems.com - resumes sent to this email will be interviewed first before resumes submitted through here.**

Job Title: Mortgage Loan Processor / Relationship Banker / Home Loan Processor

Hours: must be available to work between 7a-7p CST M-F, fully onsite

• Standard 40 hour work week with potential for overtime during peak periods, Saturday is only twice a quarter
  • Saturday hours are 8a-12p CST
• Training: M-F 8:30a-5:30p

Expected start date: 07/28/2025

Must haves:

• Must have reliable transportation
• 2+ years of mortgage industry experience, call center preferred
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone
• Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction
• Strong Microsoft Office Suite experience, analytical, and problem-solving skills, as well as programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone
• Excellent attention to detail and organizational skills
• Ability to work independently to organize and prioritize tasks, managing time to meet deadlines, understanding potential issues and taking appropriate steps to resolve
• Ability to collaborate effectively across departments and maintain professional communication with vendors and auditors, and ability to work independently and as part of a team

Job description:

• The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
  • The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
    • Operate in a Call Center environment as a customer success advocate, answering high-volume inbound calls or texts from current customers in a timely manner, providing exceptional customer service to all customers’ mortgage loan inquiries and requests.
    • Effectively manage a pipeline of up to 75 loans (currently 60 loans per week – 12 loans per day) and you will be the main point of contact for the customer from loan origination to loan closing, so they could be handling multiple calls a day for the same loan – an average of 30 calls per day.
    • Perform routine data entry and validation tasks, handling routine calls, emails and/or chat responses with PennyMac employees, consumers & authorized 3rd parties.
    • Monitor work queues and intervening as needed, interacting with multiple departments to expedite processing and/or issue resolution, conducting preliminary or basic research in order to accurately resolve and respond to customer inquiries.
    • Must request assistance for escalated and/or more complex issues to department associates or supervisors, meeting outlined production and quality standards.
    • Follow established policy and procedures, performing other related duties as required and assigned, demonstrating behaviors which are aligned with the organization’s desired culture and values.

Interview details: 1 virtual interview with me, and 1 final round onsite interview with the Hiring Manager (45 minutes) and this interview will be related to your

mortgage loan processing experience!

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Jul 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.