Join Teleperformance USA as a Banking Customer Service Representative and play a vital role in delivering exceptional service. You'll engage with customers through various channels, resolving inquiries and making impactful contributions in a supportive, dynamic environment.
Key Responsibilities
Field customer inquiries via phone/email/chat/social media
Resolve and de-escalate issues
Track call-related information for auditing purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
High School Diploma or equivalent
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Excellent communication skills, both oral and written
Ability to work independently
Strong listening skills
Preferred Qualifications
IT/Network certifications/degrees
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs