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Job Description
Join Empower as a Financial Customer Service Professional and launch your career in financial services. Enjoy a flexible work environment while assisting customers with their retirement savings accounts and making a positive impact on their financial futures.
Key Responsibilities
Provide excellent service within the call center for retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon customer direction
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher
At least one year of customer service experience or two or more years of customer service experience
Availability to work a 40-hour work week, outside of traditional business hours
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
Passion for providing quality customer service
Desire to engage with customers over the phone
Attention to detail and ability to learn and apply financial industry policies
Benefits & Perks
Medical, dental, vision, and life insuranceRetirement savings – 401(k) plan with company matching contributionsTuition reimbursement up to $5,250/yearBusiness-casual environmentGenerous paid time off including holidaysPaid volunteer time — 16 hours per yearLeave of absence programs including paid parental leave