Join DriveTime as a Loan Advisor, where you'll help customers manage their auto loans through effective communication and relationship-building. This role involves negotiating payment plans and finding solutions to assist customers in maintaining their loans while meeting production goals.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers to influence them to make needed payments
Utilize company resources to assist customers who are unable to make timely payments
Monitor and ensure regular follow-up on all loan repayment agreements
Assist customers with debt repayment plans including modifications and deferments
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K) planCompany paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programGame room and in-house gymSocial events and company outingsPaid time off including wellness days and holidays