Join Optum as a Lead Billing Representative to play a vital role in enhancing patient care and financial well-being. You will lead a team, manage workflows, train staff, and resolve billing issues, all while working in a supportive and inclusive environment. Make a significant impact while enjoying competitive pay and benefits.
Key Responsibilities
Coordinate and maintain workflows
Perform Lead Billing Representative duties
Handle escalated issues with internal and external customers
Provide training to new and seasoned employees
Communicate regularly with superiors, peers, and others
Document standard operating procedures and business rules
Assist in resolving problems related to Patient/Third Party billings
Develop recommendations for action plans based on production and quality issues
Respond to patient complaints and escalated issues
Facilitate individual and small group meetings
Maintain knowledge of billing requirements and system practices
Required Qualifications
High School Diploma / GED
Must be 18 years of age or older
2+ years of experience with accounts receivable in Multi-Specialty
2+ years of experience with claims processing or claims appeals/reconsiderations