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Job Description
Join Teleperformance as a Customer Service Associate, where you will be the frontline support for customers, addressing inquiries and resolving issues. In a dynamic and collaborative environment, you'll have the opportunity to grow your skills and advance your career while making a positive impact on customer experiences.
Key Responsibilities
Connect with customers via phone/email/chat and social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
Ability to work remotely in a virtual team environment
Over 18 years of age
High School Graduate or GED
Proven oral & written communication skills
Ability to type 25 wpm
Comfort with desktop computer system
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Preferred Qualifications
6 months Customer service experience preferred
Possess home state Life & Health Insurance License
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs