Join Optum as a Patient Care Coordinator and make a difference in healthcare by connecting patients with vital resources. This full-time role involves assisting patients with billing inquiries and financial assistance, while enjoying a supportive culture and comprehensive benefits.
Key Responsibilities
Generate an estimate of charges upon request for hospital inpatient only
Review demographics and insurance information with the patient
Collect patient's payment and enter it into the system
Answer financial assistance calls
Utilize work queues daily
Communicate effectively with the team and report collections
Provide financial assistance information and counseling
Look for opportunities to improve processes
Required Qualifications
High School Diploma/GED
2+ years of customer service experience in a hospital or physician office setting
2+ years of experience working with hospital billing and insurance
2+ years of EMR (Epic) experience
Ability to work normal business hours of 8:00am – 4:30pm
Preferred Qualifications
1+ years of healthcare collections experience
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department or medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits