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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative. In this vital role, you will engage with customers to provide exceptional service and support, helping them navigate their insurance needs. With opportunities for personal growth and a supportive environment, your contributions will make a meaningful impact.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan
Handle sensitive situations surrounding healthcare needs, education, and prevention planning
Required Qualifications
6 months Customer service experience preferred
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Possess an active home state Property and Casualty License
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs