As a Referral Coordinator, you will assist primarily older adults by connecting them with community resources and services. You will provide compassionate support through phone interactions, documentation, and follow-ups, ensuring clients receive the help they need. Join our team to make a meaningful impact in the lives of those you serve.
Key Responsibilities
Receive incoming calls to identify needs and make appropriate referrals
Record details of each call and maintain client information in the database
Use software to research and retrieve information on resources
Connect callers with suitable agencies and follow up on assistance
Offer unbiased information about long-term care or support services
Uphold confidentiality and privacy standards
Enter required data fields and maintain case narratives
Participate in outreach activities to raise public awareness
Assist with response efforts during disasters or emergencies
Support the team in gathering and organizing information
Perform additional tasks as requested
Required Qualifications
Bachelor’s degree in a human services field
OR Associate’s degree in a human services field with at least two years of relevant experience
OR High school diploma (or GED) plus four years of directly related experience
Background in information/referral services, case management, call center support, social services, or similar role
Strong verbal communication skills
Ability to work independently and collaboratively within a team
Proficiency in Microsoft Office and familiarity with databases
Accurate typing at a minimum of 35 words per minute
Solid English grammar and spelling
Preferred Qualifications
Knowledge of or willingness to learn about aging services and community resources