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Job Description
As a Sales Specialist at Lowe's, you'll be the first point of contact for customers seeking to transform their home improvement ideas into reality. Your role will involve guiding customers through product selections, providing exceptional service, and ensuring their project needs are met while working in a dynamic retail environment.
Key Responsibilities
Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations
Monitor inventory levels to support sales
Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
Support all checkout functions and requests for assistance
Train associates in the department by conducting on-the-job training
Required Qualifications
High School Diploma or GED
1 year experience in customer-facing sales or 6 months of Lowe’s retail experience
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to read, write, and perform basic arithmetic
Able to stand and sit for prolonged periods
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Obtain sales-related licensure or registration if required by law in your state
Preferred Qualifications
1 year of experience in completing customer sales orders
1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
Professional certification related to the department being considered
Bi-lingual skills
Benefits & Perks
Multiple health insurance optionsTuition assistance programCompany-matching 401(k)10% Associate DiscountOpportunities to learn new trade skills