Patient Accounts Resolution Representative - Remote in MN or WI
Optum
Elk River, MN
15 days ago
$16.88 - $33.22
Job Description
Join Optum as a Patient Accounts Resolution Representative and make a positive impact on health outcomes by providing exceptional customer service. This full-time remote role offers training and the opportunity to work with a diverse team committed to health equity.
Key Responsibilities
Interact with customers to gather support data to ensure invoice accuracy
Educate customers regarding invoice availability and payment options through online applications
Resolve concerns related to patient balances on their accounts
Handle inbound calls
Route accounts for review and resolution
Provide accurate information and facilitate resolution to customer and third-party inquiries
Review and analyze account activity and payer's explanations of benefits
Process patient mail
Perform other duties as assigned
Required Qualifications
High School Diploma / GED
Must be 18 years of age or older
1+ years of call center experience in a healthcare billing or medical insurance setting
1+ years of working with EOB (explanation of benefits) experience
Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing
Proficiency with Windows PC applications
Ability to travel to 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up equipment on day one
Ability to work any of our shift schedules during normal business hours of 8:00 AM - 4:30 PM CST from Monday - Friday
Preferred Qualifications
2+ years of medical insurance experience
Epic or other EMR experience
Experience in healthcare billing
Experience in working with various insurance companies
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution6 weeks of paid on-the-job training