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Job Description
Join USAA as a Director of Claims Operations, where you will lead teams in delivering exceptional member service and driving operational excellence. With a focus on compliance and risk management, you'll inspire a high-performance culture while managing significant claims operations.
Key Responsibilities
Lead and develop claims operations teams
Achieve goals and scorecard results
Ensure compliance with regulations and policies
Monitor claims reserves and extend settlement authority
Identify trends and develop action plans
Drive operational risk management and training
Required Qualifications
Bachelor’s degree or equivalent experience
8 years of customer service or operational experience
6 years of P&C experience with 4 years in claims
3 years of management experience
Experience in leading teams and utilizing data
Preferred Qualifications
Claims Director level experience with large teams
Experience with complex Auto Injury claims
Master’s degree in business or law
CPCU designation
Strong communication and change management skills
US military experience or connections
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insurance and parental benefitsAdoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education