Emergency Department Patient Access Representative - Cooperstown, NY
Optum
Cooperstown, NY
13 days ago
$16.00 - $28.85
Job Description
Join Optum as an Emergency Department Patient Access Representative and play a vital role in delivering patient-oriented service in a fast-paced clinical environment. You'll manage patient registrations, verify insurance, and help ensure smooth operations for quality patient care. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a significant impact on community health.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter and verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect due amounts
Confirms and creates scheduled appointments for patient services
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite in the Emergency Department at 1 Atwell Rd Cooperstown, NY
Ability to work Wednesday - Saturday 7:00AM - 5:30PM
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits