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Job Description
Join BCG as an Associate Director in Customer Service Excellence, where you will lead transformative projects that enhance client operations and build your reputation as a thought leader in the industry. Collaborate with diverse teams to deliver high-impact solutions that drive brand loyalty and operational excellence for our clients.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide project execution
Develop an external profile and build industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and recognized as a trusted advisor to senior executives
Expertise driving improvements across operations, people, and technology challenges
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow copays for doctor visits and prescriptionsDental and vision coverageReimbursement for gym membershipsGenerous paid time off including vacation and holidaysPaid Parental Leave and family benefits