Senior Supervisor, Auto Injury Claims Management (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$103,450 - $186,210
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Job Description
Join USAA as a Senior Supervisor in Auto Injury Claims Management and lead a team dedicated to providing exceptional service to members. You will play a crucial role in driving operational efficiency and coaching employees to achieve their goals in a fulfilling work environment.
Key Responsibilities
Lead and manage claims operations member service employees
Inspect and review quality of claim files
Provide ongoing coaching and feedback
Proactively improve operational efficiency
Monitor work processes and ensure compliance
Handle critical issues and make decisions
Hire and develop claims employees
Required Qualifications
Bachelor’s degree or 4 years of related experience
6 years of progressive customer service or leadership experience
2 years of direct team lead or management experience
Claims handling experience
Experience using and interpreting data
Preferred Qualifications
Current leadership experience as an Auto Claims Manager or Supervisor
5+ years handling 3rd party auto injury claims
Experience handling complex auto claims
Strong experience coaching claims adjusters
Insurance Designations (CPCU, SCLA)
US military experience
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education