As a Loan Advisor at DriveTime, you will play a crucial role in assisting customers with their auto loans by collecting payments and negotiating plans, all while building positive relationships. This position offers growth opportunities in a supportive environment with great benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers
Navigate multiple systems to review account information and process payments
Monitor and ensure regular follow up on all loan repayment agreements
Assist customers with debt repayment plans
Utilize computer systems for skip tracing
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time offGame room and in-house gymSocial events and company outings