Join Boston Consulting Group as an Associate Director in Customer Service Excellence and lead transformative projects that enhance client operations. Utilize your deep expertise and strategic insight to drive innovation and create lasting impact in the customer service sector while mentoring others and developing industry relationships.
Key Responsibilities
Transform customer service operations for clients
Manage and advise project teams
Contribute to BCG's intellectual capital
Build external profile and industry network
Drive client recommendations and insights
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Recognized as a trusted advisor to senior executives
Expertise in driving improvements across operations, people, and technology challenges in customer service
Strong knowledge of leading technology solutions in customer service
Excellent multi-tasking skills and strategic thinking
Excellent verbal and written communication skills
Intellectual curiosity in the Customer Service space
Preferred Qualifications
Consulting experience
Professional network in the industry
Advanced degree in Mechanical, Industrial or Computer Engineering, or Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow copays for doctor visits and prescriptionsDental and vision coverageGym membership reimbursementsFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits