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Supervisor, Service Repair Depot

Rapiscan

Andover, MA
14 days ago

Job Description

Join Rapiscan as a Repair Depot Supervisor, where you'll lead a team in repairing security equipment while ensuring compliance and efficiency. This role is crucial in maintaining the quality of our advanced security systems used globally.

Key Responsibilities

  • Hire and train repair technicians
  • Oversee daily activities of repair technicians
  • Maintain records of repairs and parts used
  • Track loaner machines and ensure timely return
  • Ensure continuous availability of repair parts
  • Perform inventory counts
  • Organize calibration and certification of repair equipment
  • Evaluate staff and manage performance issues
  • Assist with troubleshooting
  • Prepare performance metrics
  • Seek efficiency improvements in the repair center
  • Support the team in repairing machines

Required Qualifications

  • High school diploma or equivalent
  • 3+ years’ supervisory experience
  • 5 years’ experience servicing / repairing equipment
  • Strong technical expertise with a hands-on approach
  • Effective communication skills
  • High independence and motivation
  • Ability to establish and maintain strong relationships
  • Proficient in Microsoft Office applications
  • Solid ERP software experience