As a Janitorial Project Manager at ABM Industries, you will oversee the operations and administrative tasks of janitorial services, ensuring compliance with contract requirements while enhancing customer satisfaction. Your role includes managing quality control, staff training, and building strong client relationships to drive service excellence.
Key Responsibilities
Oversee day-to-day operations and administrative activities
Develop and implement cost control measures and service standards
Manage inspections, quality control measures, and inventory control
Collaborate with Project Manager to develop work plans
Provide excellent customer service and resolve complaints
Ensure compliance with customer specifications and contract requirements
Train and evaluate staff while working closely with frontline personnel
Required Qualifications
1-2 years of Supervisor experience
1-2 years of customer service experience
Working knowledge of janitorial equipment
Working knowledge of OSHA required processes
Intermediate level of Microsoft programs
Valid State Driver's License for business travel
Excellent personal organization skills
Excellent follow-up and an eye for detail
Technical savvy and ability to use MS Office Suite
Excellent verbal and written business communication skills
Excellent relational skills and experience dealing with union environment
Understanding of the service industry practices, process and trends
Preferred Qualifications
A passion for serving others and helping others to succeed
Flexibility to respond to urgent client requests on evenings and weekends