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Job Description
Join Delaware North as a Front Desk Clerk at Tenaya Lodge at Yosemite! Engage with guests in a beautiful mountain resort environment while providing excellent customer service. Both full-time and part-time positions are available, offering competitive pay and a range of benefits.
Key Responsibilities
Greet and register guests via a centralized registration system
Manage cash and credit card transactions while keeping accurate paperwork
Resolve uncomplicated guest issues immediately
Monitor and balance the daily figures, post room and tax charges on guest accounts
Provide service follow-through to guests
Required Qualifications
Minimum of 6 months of front desk experience or 1 year of customer service experience
Knowledge of the business to offer guests accurate information
Ability to recognize and respond to guests social cues
Good interpersonal communication skills in person and by phone
Ability to multitask in a fast-paced environment
Experience interacting with guests while performing desk functions and using software platforms
Demonstrated ability to maintain professionalism and a calm manner under pressure
Judgment to resolve guest issues with minimal supervision
Benefits & Perks
Health, dental, and vision insurance401k with company matchPaid vacation days and holidaysPaid parental bonding leaveTuition or professional certification reimbursementWeekly payFree shift meal in our employee dining roomCommuter bonus - $10/day for 35+ miles and $20/day for 50+ milesEmployee discounts - 20% off food and beverage and 30% off retailReferral bonus – earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth